Refund & Cancellation Policy
Last updated: 3 July 2026
1. The short version
If a session or activity you paid for doesn't happen — the tutor cancels, doesn't show up, or we can't deliver what you bought — you are entitled to a full refund to your original payment method or TutCart wallet credit, whichever you prefer. If you cancel, what you get back depends on how far in advance you cancel, as set out below and shown on each activity before you pay.
2. Cancelling a booking
- Live 1:1 and group sessions: cancel at least 24 hours before the scheduled start for a full refund. Inside 24 hours, refunds are at the tutor's stated policy, which is displayed on the activity page at booking time.
- Cohorts, batches and multi-session programs: cancel before the first session for a full refund; after the program starts, unused sessions are refunded pro-rata unless the activity page stated otherwise before purchase.
- Events and tickets: refundable until the registration deadline shown on the event page. Events that have started or ended are not refundable.
- Self-paced courses and digital packages: refundable within 7 days of purchase provided less than 20% of the content has been consumed.
3. When the provider cancels
If a tutor or provider cancels, reschedules to a time you cannot attend, or fails to deliver a session, you receive a full refund of that session — no questions, no deductions. Repeated provider cancellations are grounds for removal from the marketplace.
4. How refunds are paid
Approved refunds are returned to your original payment method within 5–10 business days (bank processing times vary by country and provider), or instantly as TutCart wallet credit if you choose. Refunds are always issued in the currency you paid in.
5. Your local rights
Nothing in this policy limits rights you hold under the consumer protection laws of your country of residence (for example, statutory cooling-off or withdrawal periods where they apply). Where local law grants you more than this policy, local law wins.
6. How to request a refund
Open the booking or order in My Activities or Orders and choose Request refund, or contact support. Include your order number. We respond within 2 business days, and disputes you raise are tracked until resolved.